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The quality of our Customer Service is one of DENI Jewelry top priorities. Every day, DENI Jewelry teams are committed to providing the highest quality of service. Thanks to its excellence, this service allows us to ensure that our creations are long lasting and allows us to build a durable, authentic relationship of confidence with our clients.

DENI Jewelry creations are designed and built to last and to be with you at all times. In order for you to be able to enjoy their original beauty, we are inviting you to carefully read the sections care advice below of this section. You will also find some informations about the materials used in DENI Jewelry.


Jewelry is worn by millions of people every day, but few recognize how they can preserve their treasures by using some simple advanced planning and thought. Here are some basic guidelines to consider when wearing jewelry.

When performing manual tasks, remove your jewelry to prevent physical damage or exposure to chemicals fluids. Some tasks that should be avoided when wearing jewelry include kitchen work, gardening, cleaning the house and other common tasks.

Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.

Cleaning your own jewelry regularly can keep it looking good, but be careful. You can either purchase commercial cleaners from a jeweler or make a cleaning a solution yourself.

Rubbing alcohol can work wonders, but bleach can literally destroy jewelry so avoid it at all costs.

If you re interested in learning about some more specific jewelry cleaning suggestions or any problem, you may contact our customer care at contact us.


DENI Jewelry receive custom made jewelry to meet your special needs. If you have designs or drawing, please send to us at contact us and our artist will contact you soon.

Usually customer will sent us pictures of designs they like, or briefing us with their ideas, what kind of semi precious stones they choose, and the styles of designs as their guide lines. Their detail informations really helpfull our artist for creating the perfect custom jewelry designs. After we have receive it, we will come with new sketch and start making the samples.


Thank you for your attention to DENI Jewelry. To avoid any miss understanding that may occur, please take times to throughly read our terms and conditions below. By the way, if there is any unclear point, please do not hesitate to contact us. We are highly pleased to clarify it.


All prices and transactions are in US dollars (US$) net.
Prices are subject to be changed without prior notice.
Prices are adjusted occasionally related to the overall actual costs.
Minimum order for wholesale per order : 3 pcs per style.
Order with 1 pcs per style will be charged with retail price.
Different color of stones are available upon request. Additional fees might apply.


By T/T or SWIFT transfer in two installments.
50% Deposit upon receipt of the order.
The Balance to be paid in advance at the notification of the order completion immediately prior delivery.
The production process will promptly start as soon as the deposit is received.


Our production time takes approximately 2-3 weeks since the deposit reached our bank account. To prevent any error and to shorten the bank transaction time, please fax or email us the bank transfer documents as soon as possible, so, we can trace your deposit from our side. We will somehow notify you for any shorter or longer production time for your most precise planning.


Shipment are according to clients instructions: by air-cargo, by courier, or by air parcel post. Usually customer will provide us with their account in UPS/Fedex/DHL, or we can use our account and customer will charge for that delivery is based on the time at which the order and the deposit are received. Normally, 2-3 weeks from the date of deposit arrival. We will notify the client of the order receipt as well as the approximate of completion and delivery since prices are F.O.B. ex-factory, all charges for delivery and insurance are at clients responsibility.


In case of order cancellations, deposited payments are not refundable.


We are not receive return product but we will fix and service all jewelry that has problem when you received with free. The shipment cost from customer to Bali is customers responsibility and from Bali to Customer Place is our responsibility.


Sorry, we cannot provide a refund for products damaged by wrongful usage, improper handling.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.